Out of Warranty Repair Form

New Program Offered Click Below For Additional Details!

Contact Information

Return Shipping Address

Mailing Address Same as above

Mosquito Magnet Details

Diagnostic / Repair Procedure

Once this form has been completed in it's entirety, you will come to a page that will have a shipping label for you to print out.

To keep your costs as low as possible we have offered a FREE RETURN SHIPPING program *

The next step will be to box up the head of your unit (excluding the stand, base and tank) and send it via UPS or Fed Ex, whichever is closer and more convenient for you. Your Work Order Number will be your phone number. We will use that number to track your machine throughout the diagnostic process. We will be shipping UPS Ground upon completion of your machines repair.

We are now offering a FREE ROUNDTRIP SHIPPING Program! In addition to the FREE RETURN SHIPPING program, we will apply what it cost to ship your machine to us, towards the estimated repair total.** We dare you to find a better deal than this!

If you are sending a Commercial Pro and need disassembly instructions, please click here.

Step 1.

Upon receipt of your machine, one of our Factory Certified Technicians will check in your machine and, at that point the credit card you will provide below, will be charged the appropriate amount for our Exclusive 13 Point Diagnostic Check.

The 13 Point Diagnostic Check could potentially return your machine to factory specifications, which would mean no additional repairs / replacement parts would be necessary. Any repair / replacement parts that are necessary will be in addition to the diagnostic charge

If repairs / replacement parts are necessary we are moving into Step 2 of the diagnostic process.

Step 2.

Once we get to this stage of the repairs, you have two options on how we can proceed. Both options have the same results and the same costs, the only difference is how soon you need your Mosquito Magnet returned to you.

Option 1 (Fast Track Option):

Using this option, it is guaranteed to be the fastest of the two. With this option selected, you are Pre-Approving the technician to do up to $200 of necessary repairs to expedite the repair process. Using this option it takes on average, 15-20 days or less from the date we receive the unit, to the date we ship the unit out back to you. To help you understand this option, click here for a hypothetical situation of how your repairs might go.

We run all of our machines for a minimum of 36 hours to ensure that there is no chance of the machine going into a fault mode. Once that is completed we mark the Repair / Replacement as completed and send it to our Shipping Department which expedites it back to you.

Option 2:

This option is the exact opposite the the 1st. Upon completion of our Exclusive 13 Point Diagnostic Check, the technician is going to write up a diagnostic report. He will bring it in to the office staff, who will put it in the que to call you for authorization. This option is considerably slower, for obvious reasons, and on average takes about 14 days longer then the Fast Track Option.

Which of these options would you like to choose?

Option 1 (Fast Track)

Option 2

Option 3: (optional)

Credit Card Information :

* Some of our customers have been requesting our PGP key.

If you would like to send your Financial Information via secure e-mail, our PGP Public Key can be found here.

If you need help with this click here.